Customer Service and Collaboration

We are looking for a Customer Service & Collaboration Coordinator (1 year contract), who will be part of a multinational organization and will work for a strong Customer Service team in Greece. He/she will work closely with Demand Planning and various company’s stakeholders and departments for both channels of Henkel Consumer Brands: Retail & Hair Professional. Main responsibilities: • Collaboration with customers – KPIs monitoring & communication • Active participation & support in projects, to improve customer service and streamline the end to end supply chain • Customer and pricing master data maintenance • Order and Invoicing management • Complaints & claims handling • Daily communication with Sales, Finance, Warehouse, for efficient order planning Requirements: • 1-3 years of relevant experience in Supply Chain / Customer Service • University Degree (preferably in Business Administration/Finance or related fields) • Proficient knowledge of both English and Greek. • Excellent knowledge of MS Office • Previous experience in SAP would be acknowledged • Organizational skills • Analytical and conceptual thinking • Advanced Teamwork and cooperation skills We offer: • Competitive remuneration package and benefits. • Continuous professional training • Hybrid work